How do I book custom wedding illustrations?

You can book at a discount on this website here, or on Etsy.

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Is it possible you will book up?

YES, I accept very limited orders. If you know you would like to work together, I recommend you book as soon as possible. You can book now and begin your order later if you need more time to gather information for the questionnaire. I accept orders on a first come, first serve basis based on my schedule. I also recommend you book all of your desired add-ons as soon as possible to ensure these projects are added to my schedule.

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​How are custom illustrations created?

All of my illustrations begin as a sketch, and are translated into full color digital illustration samples. I work straight from the submitted questionnaire, photographs and descriptions of people, pets, and places.

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How are custom illustration priced? 

You will decide if you would like to purchase the high resolution digital files to print on your own, or the quantity of prints you wil need.

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How does the process for custom wedding illustrations work?

After a purchase is made, a questionnaire, menu, and etiquette guide will be sent via email to the address listed on your order. Return your completed questionnaire to orders@chicksnhens.com. Samples will be created based on the submitted questionnaire and then delivered via email. Revisions to the design can be made at that time.  After the design samples are approved, prints or the high resolution digital files will be delivered.

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Do you accept international orders outside of the U.S.?

Absolutely! ​

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Why aren't you offering add-on items to everyone (Vintage Stamps, Wax Seals, etc.)

In order to give my wedding clients the care and attention they deserve I do not accept orders for add-on items from anyone except my wedding clients. Thank you for understanding!

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Do I need to provide a photo of the people I would like illustrated in the exact outfits I would like in the illustration?

Photos of the outfits are helpful, but aren't required. You can provide a typed description of what you would like for them to wear in the illustrations.

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Can you work with my wedding or event planner?

Yes, definitely.

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Can we chat over the phone or meet in person if I am local? 

I prefer to stick to email for correspondence, as it helps me keep a clear written record of all order details and design requests. Please feel free to email me at orders@chicksnhens.com.

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Are the quoted times for custom invitations / designs guaranteed? 

The quoted timing for each phase of the design process (design, revision, and production) are ROUGH ESTIMATES based on previous projects. With custom work, timing does vary from client to client. I recommend placing your order as soon as possible, and allowing a little extra time for each phase in the design process. Guaranteed delivery dates are available with rush orders only. 

 

Are there rush orders available? 

Rush orders are sometimes available in limited quantities (and spots fill quickly!). Adding a rush order fee is the only way to receive guaranteed delivery dates for custom wedding illustrations. If you are on a tight budget, but need your designs faster, I recommend being as specific as possible on your questionnaire to avoid revisions and going with digital files to print locally. Express shipping on prints is also always an option. Please let me know if you would like to upgrade to Express shipping, otherwise your package will ship Priority Mail automatically.

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If I see a design you created for a previous client I would like to reuse for my wedding, can I purchase prints or digital files of that exact design (or only change the illustration of the couple)?

In short, NO. I take pride in creating one-of-a-kind designs for each couple for their special day. If you are in love with a previous design I have created we can work together to create something with a similar vibe, but each wedding design will remain custom and unique. 

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Can I request a certain font?

I will email you a list of popular fonts upon purchasing a design fee for custom wedding invitations. You are welcome to choose from those fonts, or any other font shown on my designs. If there is a certain font you would like for me to use, you can request the font by name, but I cannot guarantee I will have your particular font in my library. If you request a font I do not have, there will be a fee to purchase it or you can purchase the font and send me the files to use on your invitations.

 

Can you work with print shop on digital files? 

When digital files are purchased, coordinating and communicating with other print shops is beyond the scope of the services provided. Digital files are a DIY option. You will need to coordinate and work with whatever print shop you choose. 

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Can I purchase digital files to email invitation designs to my guests? 

NO, I do not offer high resolution digital files to be sent via email. I do offer high resolution digital files for a fee for *most* designs for printing only by you or your local print shop, and as keepsakes.

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How are invitations from Chicks n Hens printed, cut, and assembled?

I personally handle every aspect of printing on one of my high-end professional printer in the Chicks n Hens studio. Printing in the Chicks n Hens studio allows me to have complete control over the color and quality of your prints. Print dimensions may vary slightly, as each print is cut by hand. Samples are available if you would like to see the print quality and feel the paper thickness before purchasing your prints. Colors can vary from computer to computer screen, and from the computer to the printer. 

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How are printed invitations packaged and shipped?

Your invitations will arrive sealed and protected in plastic bags, surrounded by tissue paper or crinkle cut packing paper, in a sturdy box.  Wedding invitations are always sent with tracking and insurance. All wedding invitation print orders over $300 will require a signature upon delivery. Please contact me if you would like to add or remove the signature requirement to your print order. (I highly recommend adding this service if you live in an apartment!) 
 

How will my prints be assembled?

Standard printed invitations arrive assembled in order of Invite, RSVP, then map / reception card,  and are ready to be placed in envelopes. Folded invitations arrive scored and folded, also ready to be placed in invitations. RSVP envelopes are left out of the assembled stack, this allows you to add return postage and a return address to your RSVP envelopes prior to stuffing all of your main envelopes. Envelope liners and additional items arrive unassembled. Assembly on additional items is available for a fee. Contact me for a quote.

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What if I find an error on my invitations after they arrive? 

Oh no! I never want this to happen, and do my best to make sure every design is perfect. Once you approve your designs, I begin the printing phase. Designs are printed exactly as they look when you approve them. Any errors (spelling, grammatical, or design errors) discovered after printing will mean that you need to pay for the printing costs again, even if the error was my fault. Be sure to proofread and look over your designs very carefully before approving your design. I recommend having a second person look them over carefully. Unfortunately, I cannot offer free re-prints or refunds for printed wedding invitations.

 

What if I am not satisfied with the colors, print or paper quality after I receive my printed invitation sets?

If you would like to feel the paper and see the print quality prior to placing your order for prints samples are always available for purchase. You can even purchase a sample of your exact invitation design before purchasing all of your prints, so there won't be any surprises! Please remember colors can vary from computer to computer screen, and from the computer to the printer. Unfortunately, I am unable to offer refunds on prints.

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What if I have an issue with the print quality after receiving my prints?

Years have gone into perfecting my printing process, and I personally inspect each invitation prior to shipment. In the rare event that an issue arises with print quality please contact me via with photos of any print or cutting issues. I am happy to send replacement prints for any prints with issues. Please allow reasonable timing for replacement prints to ship (same or less than the usual production time of 2 weeks).

 

What if I order printed invitations, and realize at a later date I am short a few?

I highly recommend ordering more invitations than your guest count requires, as you may have last minute guests pop up or want to keep a few as a keepsake. Generally, my schedule does not allow for small print orders below 25.

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What if my wedding is cancelled and I no longer need invitations?

I hope this never happens! Your purchase reserves a spot on my very limited calendar. All sales are final, and non-transferable. Thank you for understanding.

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What  advice you would offer wedding clients?

Upgrade the envelopes from the free white envelopes and add custom liners if your budget allows. This is a relatively inexpensive way to make a huge statement on your invitations! 

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Please contact me with any questions. 

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