FREQUENTLY ASKED QUESTIONS
How are custom illustrations created?
All of my illustrations begin as a sketch in my notebook, and are then translated into full color illustration samples. I work straight from the submitted questionnaire, photographs and descriptions of people, pets, and places.
How are custom illustration priced?
Initially, a design fee is purchased for your custom illustration. After you approve your design sample(s) you have the opportunity to purchase either prints OR the high resolution digital files to print on your own or locally. You do not have to purchase both prints and the digital files. If you would like both prints and the files, there is a discount for the digital file fee. Some designs are not available as digital files- such as, folded invitations, envelope liners, and envelope prints.
How does the process for custom wedding illustrations work?
Initially, a design fee is purchased for the custom cards you would like. A questionnaire, wedding catalog, and etiquette guide will be available for download upon purchasing a design fee via Etsy. Return your completed questionnaire to firstname.lastname@example.org. Samples will be created based on the submitted questionnaire and then delivered via email. Revisions to the design can be made at that time. After the design samples are approved, prints or the high resolution digital files (if applicable) can be purchased.
Do you accept international orders outside of the U.S.?
Do I need to provide a photo of the people I would like illustrated in the exact outfits I would like in the illustration?
Photos of the outfits are helpful, but aren't required. You can provide a typed description of what you would like for them to wear in the illustrations.
Can you work with my wedding or event planner?
Can we chat over the phone or meet in person if I am local?
I prefer to stick to email for correspondence, as it helps me keep a clear written record of all order details and design requests. Please feel free to email me at email@example.com.
I would like to work together, how do I book Chicks n Hens?
Purchase a design fee for the desired cards here, or message me for the wedding catalog with a full list of available cards. An email with a questionnaire will be sent to you within 24 hours during the work week, and on Monday for purchases over the weekend.
Are the quoted times for custom invitations / designs guaranteed?
The quoted timing for each phase of the design process (design, revision, and production) are ROUGH ESTIMATES based on previous projects. Timing does vary from client to client. I recommend placing your order as soon as possible, and allowing a little extra time for each phase in the design process. Guaranteed delivery dates are available with rush orders only.
Are there rush orders available?
Rush orders are sometimes available in limited quantities (and spots fill quickly!). Adding a rush order fee is the only way to receive guaranteed delivery dates for custom wedding illustrations. If you are on a tight budget, but need your designs faster, I recommend being as specific as possible on your questionnaire to avoid revisions and going with digital files to print locally. Express shipping on prints is also always an option. Please let me know if you would like to upgrade to Express shipping, otherwise your package will ship Priority Mail automatically.
If I see a design you created for a previous client I would like to reuse for my wedding, can I purchase prints or digital files of that exact design (or only change the illustration of the couple)?
In short, NO. I take pride in creating one-of-a-kind designs for each couple for their special day. If you are in love with a previous design I have created we can work together to create something with a similar vibe, but each wedding design will remain custom and unique. Currently there are two location specific discounted wedding packages (Puerto Vallarta and Mackinac Island). Because I have worked with so many couples for weddings at these locations, I have a large library of previously created location specific illustrations. I am offering access to those illustrations for invitations, map cards, etc. while also offering custom illustrations on top of those, at a discounted rate. This means the design fee will be less, you'll get more, but the designs will still be custom. (Background on invite, custom couple portraits, custom pets, custom flowers, etc. are still custom illustrated.)
What are the discounted bundle options for custom invitations packages?
+ Discounted Favorite Things Bundle ($145 in savings!)
+ Discounted "I want it all!" Bundle (20% off everything!)
+ Discounted Mackinac Island Bundle ($76+ in savings!)
What kind of discounts do you offer, besides bundled discounts?
I offer 10% off printed invitations on orders above 150 prints. (Discount applies to the printing costs only.) I also offer 15% off design fees + printing or digital file fee costs to active members of the U.S. military (bride or groom). The military discount MUST be arranged prior to purchase, and does not apply to upgraded envelopes, rush orders, shipping, or address printing services. Offers cannot be combined with any other sales, discounts, or coupons. Only one discount valid per order. Additionally, I sometimes have sales and special discounts throughout the year which I typically post about on Instagram.
I am having a small wedding. Is there a print order minimum for my project?
To accommodate clients with a small guest list, the quad-fold wedding invitations have a print order minimum of only 15 printed invitations! There is also a small wedding discounted bundle package for standard invitations. For standard invitations, bi-fold, and tri-fold invitations there is a print order minimum of 50, which can be waived for a small order fee of $50.
Can I request a certain font?
I will email you a list of popular fonts upon purchasing a design fee for custom wedding invitations. You are welcome to choose from those fonts, or any other font shown on my designs. If there is a certain font you would like for me to use, you can request the font by name, but I cannot guarantee I will have your particular font in my library. If you request a font I do not have, there will be a fee to purchase it or you can purchase the font and send me the files to use on your invitations.
Can you work with print shop on digital files?
When digital files are purchased, coordinating and communicating with other print shops is beyond the scope of the services provided. Digital files are a DIY option. You will need to coordinate and work with whatever print shop you choose.
I ordered digital files to print on my own (or locally) and I'm having trouble with printing. What can be done?
Digital files are a DIY option. Ordering digital files means you or your local print shop will be responsible for the entire printing process including printer settings, color matching, paper selection, document set up, and bleed requirements for the specific printer used, etc. Any of these items are beyond the services provided with digital file orders. I have spent years perfecting my printing process and paper selection. If you have concerns about printing, paper quality, and / or the work involved with printing, cutting, and assembling your invitations on your own or through a third party I highly recommend ordering your prints from Chicks n Hens.
How much is shipping for international wedding invitation orders?
Shipping for international wedding invitation orders starts at $40 USD. After your invitations are packaged and ready to ship, I can provide an exact quote on shipping, based on the exact weight of the package and the exact shipping address. At that time you can select a shipping method that best suits your timeline, such as Express shipping. Obviously, the slower the shipping method the cheaper the shipping costs. If shipping is more than $40 you will be invoiced for the difference. If shipping is less than $40 a refund will be sent through for the difference.
How are invitations from Chicks n Hens printed, cut, and assembled?
I personally handle every aspect of printing on one of my high-end professional printer in the Chicks n Hens studio. Printing in the Chicks n Hens studio allows me to have complete control over the color and quality of your prints. Print dimensions may vary slightly (by a smidge!), as each print is cut by hand. Remember, samples are available if you would like to see the print quality and feel the paper thickness before purchasing your prints! Also, remember colors can vary from computer to computer screen, and from the computer to the printer.
How are printed invitations packaged and shipped?
Your invitations will arrive in a secure box, sealed in plastic bags, surrounded by crinkle cut packing paper. Wedding invitations are always sent with tracking and insurance. All wedding invitation print orders over $300 will require a signature upon delivery. Please contact me if you would like to add or remove the signature requirement to your print order. (I highly recommend adding this service if you live in an apartment!)
How will my invitations arrive?
Standard printed invitations arrive assembled in order of Invite, RSVP, then map / reception card, and are ready to be placed in envelopes. Folded invitations arrive scored and folded, also ready to be placed in invitations. RSVP envelopes are left out of the assembled stack, this allows you to add return postage and a return address to your RSVP envelopes prior to stuffing all of your main envelopes. Envelope liners and additional items arrive unassembled. Assembly on additional items is available for a fee. Contact me for a quote.
What if I find an error on my invitations after they arrive?
Oh no! I never want this to happen, and do my best to make sure every design is perfect. Once you approve your designs and pay for your prints, I begin the printing phase. Designs are printed exactly as they look when you approve them. Any errors (spelling, grammatical, or design errors) discovered after printing will mean that you need to pay for the printing costs again, even if the error was my fault. Be sure to proofread and look over your designs very carefully before approving your design. I recommend having a second person look them over carefully. Unfortunately, I cannot offer free re-prints or refunds for printed wedding invitations.
What if I am not satisfied with the colors, print or paper quality after I receive my printed invitation sets?
If you would like to feel the paper and see the print quality prior to placing your order for prints samples are always available for purchase. You can even purchase a sample of your exact invitation design before purchasing all of your prints, so there won't be any surprises! Please remember colors can vary from computer to computer screen, and from the computer to the printer. There are no refunds on prints, and free reprints will not be offered.
What if I have an issue with the print quality after receiving my prints?
Years have gone into perfecting my printing process, and I personally inspect each invitation prior to shipment. In the rare event that an issue arises with print quality please contact me via with photos of any print or cutting issues. I am happy to send replacement prints for any prints with issues.
What if I order printed invitations, and realize at a later date I am short a few?
There is a minimum print order of 50 prints for wedding invitations. I highly recommend ordering more invitations than your guest count requires, as you may have last minute guests pop up or want to keep a few as a keepsake. Due to scheduling, availability for additional print orders is not guaranteed beyond the initial print order, but please don't hesitate to ask.
What if my wedding is cancelled and I no longer need invitations?
I hope this never happens! Design fees also act as a placeholder for your project on my very limited list of custom orders. Design fees are non-refundable and non-transferrable, even if you decide not to proceed with the design process for ANY reason.
What advice you would offer wedding clients?
Upgrade the envelopes from the free white envelopes and add custom liners if your budget allows. This is a relatively inexpensive way to make a huge statement on your invitations!