Policies

REFUNDS, CANCELLATIONS, SHIPPING INFO, + MORE

Refunds
(REFUNDS / CANCELLATIONS / TRANSFERS)
+ ALL SALES ARE FINAL.
+ NO REFUNDS
+ NO EXCHANGES
+ DESIGN FEES ARE NON-TRANSFERRABLE 
+ Design fees are non-refundable even if you decide not to proceed with the design process for ANY reason. (Think of the design fee as a payment for the time it takes to create your custom illustration, AND ALSO a placeholder for your project on my schedule.) 

+ If you have concerns about print colors, paper thickness, or quality – order a sample  prior to purchasing. 

Bookings + Rates

(BOOKINGS)

+ Unless a design fee is purchased, availability to work on your project is not guaranteed. (Even after a quote is provided, it is possible that my schedule will book.)

+ The only way to ensure we can work together on your project is by purchasing a design fee.

(RATES)

+ Rates are subject to change at any time depending on workload and material costs, even after a quote is provided. The only way to lock in rates for custom illustrations + printing items is to purchase a design fee.

 

Timing

(TIMING)


For custom save the dates and wedding invitations:
+Design Phase:
- begins when you return your completed questionnaire
- samples will be delivered via email, check the listing description details of the item you would like to purchase for timing quote

 

+Revisions Phase:
- begins when you return your revisions form with requested revisions
- roughly 1-3 weeks for execution
- allow for more time if extensive revisions are requested

+ Production Phase (printing):
- skip this phase if you go with digital files to print on your own (check your item description to ensure digital files are available)
- begins when you approve your designs and purchase prints
- roughly 2 weeks from the time prints are purchased and samples approved
- shipment of prints occurs after completion

 

PLEASE NOTE:
- Due to the custom nature of my work, please keep in mind all timing quotes are subject to variation.
- Refunds will not be provided if you fail to read the timing for your project prior to purchasing, or if you find the timing will not work for your project after purchase. 
- I am unable to rush any portion of the design process without a rush order purchase, which are first come first serve and limited.

 

(RUSH ORDERS)
+ Guaranteed delivery dates are available with rush orders only. 
+ Limited spots available. 
+ First come first serve. 
+ You must adhere to the deadlines to return forms to be eligible for a rush order. 
+ Rush orders are subject to cancellations and/or delays if deadlines are missed by client. 
+ Refunds will not be provided for rush order fees for any reason.

*FOR RUSH ORDERS, YOU MUST RETURN YOUR QUESTIONNAIRE BEGINNING YOUR RUSH ORDER WITHIN 7 DAYS FROM PURCHASE. (Failure to return the completed questionnaire may result in cancellation or delayed timing -without refund.)

*YOU MUST RETURN YOUR REVISIONS FORM WITH ANY REQUESTED CHANGES WITHIN 7 DAYS FROM RECEIVING SAMPLES. (Failure to request revisions may result in cancellation or delayed timing -without refund.)

*YOU MUST APPROVE YOUR SAMPLES AND PURCHASE PRINTS WITHIN 14 DAYS FROM RECEIVING YOUR INITIAL SAMPLES SAMPLES. (Failure to request revisions may result in cancellation or delayed timing -without refund.)

+ If you also purchase additional invitation cards (RSVP, Map / Reception Cards, etc.) those designs will also be rushed and sent along with your invitations.

+ Wedding day items (such as menus and programs) are not included in this rush order. Please contact me to schedule a rush order for wedding day items.

Errors

(ERRORS / MISTAKES / TYPOS)
+ Chicks n Hens is not responsible for ANY errors (design, spelling, or grammatical) found on your designs after you approve your final samples. I do my best to ensure every design is perfect, but ultimately it is your responsibility to read over and approve your design samples for printing. (This applies to print orders AND digital file orders.) 
+ Please look over your designs carefully. I highly recommend having a second person also proofread your designs. 

+ Designs are printed exactly as they appear when you approve them. Any errors discovered after printing will mean that you need to pay for reprints, even if the error was my fault. 
+ Refunds will NOT be provided for errors.

Shipping

(ALL PACKAGES) 
+ Packages will automatically ship to the address associated your order.
+ In the event that you provide the wrong shipping address, refunds will not be provided for the lost package.
+ All packages from Chicks n Hens are sent with tracking and insurance (except samples).
+ All print orders over $300 will require a signature upon delivery. Please contact me prior to shipment to add or remove this service. 
+ I cannot personally guarantee estimated delivery dates provided by the USPS.
+ If your package is lost or damaged during shipment by the USPS I will file a claim with the USPS. The timeframe for the refund or resolution from the USPS is out of my hands beyond that point. In the event that a package is damaged, you must keep all original packaging for the USPS to review and you must contact me within 10 business days of delivery in order for me to file a claim.

(INTERNATIONAL PACKAGES)
+ Sometimes packages are delayed in customs. You will be responsible for any customs fees you may incur.
+ If you are in a hurry to receive your prints, I suggest going with digital files and printing locally.
+ Etsy recently added a "customs fee" of roughly $15 USD to some international orders. This fee does not go towards shipping, customs, or towards your order. To avoid this unnecessary fee I recommend shopping through my main site (www.chicks-n-hens.com). 

Prints and Digital Files
(PRINTS VS. DIGITAL FILES)
+ Please decide between prints or the digital files at the time your questionnaire is returned. Orders cannot be changed from print orders to digital file orders or vice versa after the questionnaire is submitted.

(PAPER AND PRINT QUALITY)
+ Samples are ALWAYS available if you would like to feel the paper and see the print quality before placing your full order for prints. 
+ Remember, colors can vary slightly from computer to computer, and from the computer to the printer.
+ Chicks n Hens is proud to be considered a "handmade" illustration & print shop. Print dimensions may vary slightly (by a smidge!), as Chicks n Hens prints are each lovingly cut by hand. 

(DIGITAL FILES AND OWNERSHIP)

WEDDINGS:
+ I own the rights to my designs and illustrations. 
+ I reserve the right to display or use the custom design created for you on my main website, social media outlets, etc. I am happy to alter any personal information prior to sharing per your request (such as last names, etc.).
+ Final high-resolution digital files for weddings will be sent as flattened PDF and JPEG files meant for printing only. Editable / working / design files are never for sale. 
+ Please do not take portions of my designs or illustrations to reuse, alter, resell, or post anywhere without my written permission. These are MY designs, and are meant to be printed exactly as is.
+ Ordering digital files means you or your local print shop will be responsible for the entire printing process including printer settings, color matching, paper selection, document set up, and bleed requirements for the specific printer used, etc. Any of these items are beyond the services provided with digital file orders. 
+ You will need to coordinate and communicate with whatever print shop you choose. Communication between Chicks n Hens and a third party printer is not included with digital file orders. THIS IS A *DO IT YOURSELF* OPTION. 

Image Examples
*Sometimes photographs within listings and on my website contain upgrades and additional items not included in the design fee rate. (This can include, but is not limited to: addressed envelopes, vintage stamps, embellishments, props, upgraded designs and / or upgraded envelopes, more detailed illustrations, etc.) These items are meant to show previous projects, upgrade possibilities, illustration add-ons, as well as an example of finished invitations. Please READ the listing description on exactly what is included in the design fee rate. 

Handmade

Chicks n Hens is proud to be a small business with handmade products. With all handmade items, slight imperfections and variations can occur. Print sizes can vary (slightly), distressed wood signs are all "weathered" and distressing varies on each project, tumblers are also handmade and can have slight imperfections. With that being said, I never ship a product that I am not proud of. Contact me with any questions about processes and handmade items!

Glitter Tumblers, Wood Signs, + Cake Toppers

These amazing items are HANDMADE! Please keep this in mind when purchasing glitter tumblers, wood signs, and cake toppers and know that minor imperfections are possible. Care instructions for your item can be found within the listing description. Following care instructions will allow for a long, enjoyable lifespan for your handcrafted items. Please know that Chicks n Hens is not responsible for any breakage, damage, fading, etc. that may occur after delivery. These items are such fun keepsakes, and I personally enjoy mine every single day. 

Contact me
(HAVE A PROBLEM? SUGGESTION?)
If you have any issues with your order, please contact me through Etsy, this website, or by email (orders@chicksnhens.com). I want everyone to LOVE their final product from Chicks n Hens, and your opinion is important to me.

© Copyright 2020 Chicks n Hens Illustration Co. All rights reserved.