POLICIES

Refunds, Cancellations, Shipping Info, + more

Refunds
(REFUNDS / CANCELLATIONS / TRANSFERS)
+ ALL SALES ARE FINAL.
+ NO REFUNDS
+ NO EXCHANGES
+ DESIGN FEES ARE NON-TRANSFERRABLE 
+ Design fees are non-refundable even if you decide not to proceed with the design process for ANY reason. (Think of the design fee as a payment for the time it takes to create your custom illustration, AND ALSO a placeholder for your project on my schedule.) 

+ If you have concerns about print colors, paper thickness, or quality – order a sample  prior to purchasing. 
 

Errors

(ERRORS / MISTAKES / TYPOS)
+ Chicks n Hens is not responsible for ANY errors (design, spelling, or grammatical) found on your designs after you approve your final samples. I do my best to ensure every design is perfect, but ultimately it is your responsibility to read over and approve your design samples for printing. (This applies to print orders AND digital file orders.) 
+ Please look over your designs carefully. I highly recommend having a second person also proofread your designs. 

+ Designs are printed exactly as they appear when you approve them. Any errors discovered after printing will mean that you need to pay for reprints, even if the error was my fault. 
+ Refunds will NOT be provided for errors.

Shipping

(ALL PACKAGES) 
+ Packages will automatically ship to the address associated your order.
+ In the event that you provide the wrong shipping address, refunds will not be provided for the lost package.
+ All packages from Chicks n Hens are sent with tracking and insurance (except samples).
+ All print orders over $300 will require a signature upon delivery. Please contact me prior to shipment to add or remove this service. 
+ I cannot personally guarantee estimated delivery dates provided by the USPS.
+ If your package is lost or damaged during shipment by the USPS I will file a claim with the USPS. The timeframe for the refund or resolution from the USPS is out of my hands beyond that point. In the event that a package is damaged, you must keep all original packaging for the USPS to review and you must contact me within 10 business days of delivery in order for me to file a claim.

(INTERNATIONAL PACKAGES)
+ Sometimes packages are delayed in customs. You will be responsible for any customs fees you may incur.
+ If you are in a hurry to receive your prints, I suggest going with digital files and printing locally.
+ Etsy recently added a "customs fee" of roughly $15 USD to some international orders. This fee does not go towards shipping, customs, or towards your order. To avoid this unnecessary fee I recommend shopping through my main site (www.chicks-n-hens.com). 

Timing

I am currently accepting pre-orders for projects that will have a start date of March 16, 2019.
 

(TIMING VARIES!)
+ For custom illustrations, the quoted timing for each phase of the design process are ROUGH ESTIMATES based on previous projects. Timing varies from client to client. I recommend placing your order as soon as possible, and allowing a little extra time for each phase in the design process, as each project is truly unique. 

(PLEASE READ THE TIMING PRIOR TO PURCHASING!)
+ Designs fees for custom illustrations are non-refundable, even if you do not read timing prior to purchasing and find the timing does not work for your project after purchasing. Read about wedding timing here or contact me for a quote.

+ For non-wedding projects the rough timeline for your project should be listed in the item description on Etsy.
+ I am unable to rush any phase of your project without a rush order purchase (which are limited, and dependent on my schedule). 

 

(KEEP IN MIND)

+ Please keep in mind I operate my business M-F, and generally don't answer emails or Etsy messages over the weekend or on U.S. holidays. If you email me over the weekend I will do my best to get back to you on Monday.

+ Also please keep in mind I am a one person business, and my response times can sometimes be delayed during peak times in the wedding and holiday season. Your messages are important to me, and your patience is appreciated!

(EMAILS & FORMS / DEADLINES)

 + In order to maintain a schedule and plan for materials, I simply can't hold a spot for your project on my schedule indefinitely. In order to provide accurate timing quotes for all clients, please adhere to the following timing deadlines for each phase of your project:
+ For custom illustrations, please return your questionnaire within 60 days of purchase.

+ Please return your revisions form with any requested changes within 10 days of receiving your initial samples, and then additional revisions beyond the original requests within 5 days of receiving any updated samples. 
+ Please purchase prints or digital files (completing your order) within 30 days of receiving your initial design samples. 

+ If these deadlines are not met changes in the quoted timeline, delays, or in some cases cancellation is possible. 

+ Availability for additional print order requests beyond the initial order is not guaranteed. (Order more prints than you think you need!)

+ Your responsiveness to emails and returning required forms has a great impact on the schedule for your project.

(RUSH ORDERS)
+ The only way to receive GUARANTEED DELIVERY DATES for your custom project is to purchase a rush order for a fee. I accept a limited number of rush orders, and they are first come first serve. 
+ You must return your completed questionnaire for a rush order no later than 14 days from the purchase date. 

+ You must return your revisions form within 5 days of receiving your initial samples, and then additional revisions beyond the original requests within 2 days of receiving any updated samples. 

+ Please purchase prints or digital files (completing your order) within 14 days of receiving your initial design samples. 

+ If you do not meet these deadlines, you order will not be eligible for guaranteed rush order timing, and refunds for the rush order fee will not be provided. 

Prints and Digital Files
(PRINTS VS. DIGITAL FILES)
+ Please decide between prints or the digital files at the time your questionnaire is returned. Orders cannot be changed from print orders to digital file orders or vice versa after the questionnaire is submitted.

(PAPER AND PRINT QUALITY)
+ Samples are ALWAYS available if you would like to feel the paper and see the print quality before placing your full order for prints. 
+ Remember, colors can vary slightly from computer to computer, and from the computer to the printer.
+ Chicks n Hens is proud to be considered a "handmade" illustration & print shop. Print dimensions may vary slightly (by a smidge!), as Chicks n Hens prints are each lovingly cut by hand. 

(DIGITAL FILES AND OWNERSHIP)

WEDDINGS:
+ I own the rights to my designs and illustrations. 
+ I reserve the right to display or use the custom design created for you on my main website, social media outlets, etc. I am happy to alter any personal information prior to sharing per your request (such as last names, etc.).
+ Final high-resolution digital files for weddings will be sent as flattened PDF and JPEG files meant for printing only. Editable / working / design files are never for sale. 
+ Please do not take portions of my designs or illustrations to reuse, alter, resell, or post anywhere without my written permission. These are MY designs, and are meant to be printed exactly as is.
+ Ordering digital files means you or your local print shop will be responsible for the entire printing process including printer settings, color matching, paper selection, document set up, and bleed requirements for the specific printer used, etc. Any of these items are beyond the services provided with digital file orders. 
+ You will need to coordinate and communicate with whatever print shop you choose. Communication between Chicks n Hens and a third party printer is not included with digital file orders. THIS IS A *DO IT YOURSELF* OPTION. 

CRICUT AND SILHOUETTE FILES:

+ Cricut and Silhouette digital files are downloadable zipped SVG, PDF, PNG, and JPEG files. Please have knowledge of how to utilize these files prior to purchasing, as technical support is not offered for these files.

+ Cricut and Silhouette digital files are for PERSONAL use only. I am open to selling my files for commercial printing- contact me if you are interested in a commercial license. 

Image Examples
*Sometimes photographs within listings and on my website contain upgrades and additional items not included in the design fee rate. (This can include, but is not limited to: addressed envelopes, vintage stamps, embellishments, props, upgraded designs and / or upgraded envelopes, more detailed illustrations, etc.) These items are meant to show previous projects, upgrade possibilities, illustration add-ons, as well as an example of finished invitations. Please READ the listing description on exactly what is included in the design fee rate. Contact me with any questions, or download a full list of what Chicks n Hens offers and rates in the "Pricing Packet" here: http://www.chicks-n-hens.com/wedding-info

Pricing,

Pricing is subject to change. The only way to lock in the currently quoted rates is to purchase a design fee. 

Contact me
(HAVE A PROBLEM? SUGGESTION?)
If you have any issues with your order, please contact me through Etsy, this website, or by email (orders@chicksnhens.com). I want everyone to LOVE their final product from Chicks n Hens, and your opinion is important to me.

© Copyright 2019 Chicks n Hens Illustration Co. All rights reserved.